If it’s something small we can usually fix it on the spot. If something larger needs fixing, our Feasy Technicians will explain exactly what needs to be sorted and write clear notes you can give to your IT vendor of choice or work with us, so you can save on technology bills.

Software licencing status; how users are configured to access software (e.g., as administrators); standard software configuration (e.g., windows updates); software version(s), including operating system and office software; specialised software; virus protection; server software, including any backup software.

Which data you save, which data you utilise, which email lists you maintain, and so on. What storage location do you have for your data?

How is each machine backed-up? How is the server backed-up? What is the procedure for reinstating lost data?

information on the organisation’s hardware, and any performance difficulties. Information about the server and peripherals (e.g. networked printers, standalone devices such as cameras and scanners, phones and 3G devices, etc.)

Contacts and contracts with suppliers. Websites should have terms and conditions and disclaimer information readily available. Since early 2007 emails are legal documents and therefore should have company address information as standard for their email signature.

Hosting; annual fee; domain name(s); developer; content management system; who has administrator privileges. List other places your organisation has a webpresence with full account details (username and password) and a note of who is responsible for updates: eg. Facebook; Twitter etc

Staff skills; staff training needs